Userback
- Features: Screenshot & annotation tools let users highlight interface elements and draw directly on the screen to report bugs or UX issues visually
- Price: Freemium
- Category: Business
- Customizable Surveys & Feedback Widgets Deploy in-context survey forms (e.g., NPS, CSAT, CES) to specific audiences during key user flow stages Flexible widget customization: configure behavior, targeting rules (pages, user types, triggers), and branding for maximum context and engagement ???? Session Replay & Behavior Capture Session replay records user interactions (clicks, scrolls, navigation) to help understand the context behind feedback Automatically links replay footage to user feedback, allowing for quicker debugging and UX improvements ???? Feedback Management & Public Portal Centralized dashboard to manage bug reports, feature requests, general feedback and survey responses in one view Includes a public feature portal where users can submit ideas, vote on them, and track roadmap progress ???? Smart Workflow & Team Collaboration Support for automation workflows: auto-assign issues, set deadlines, and use tags/events to structure and streamline feedback handling Integrates with popular tools like Jira, ClickUp, plus Zapier, webhooks, REST API for two-way synchronization and seamless team integration ???? User Identification & Analytics Capture who submitted feedback, along with session info, metadata, and feedback timing for richer insights Dashboards display trends like hotspots, sentiment, feedback volume, and resolution status
- Supports browser extensions and widgets, enabling feedback
Special Offer Promo Code
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