Nextiva
- Features: Nextiva offers a variety of features to help businesses improve their communication and collaboration.
- Price: Paid
- Category: Business
- Call routing: Nextiva can route calls to the appropriate person or department based on caller ID, time of day, or other criteria. IVR and auto attendant: An interactive voice response (IVR) system or auto attendant can greet callers, collect information, and direct them to the appropriate extension or voicemail box. Call Pop: Call Pop provides real-time information about the caller on your computer screen, so you can be prepared for the conversation. Analytics: Nextiva's analytics can help you track your call volume, call duration, and other metrics so you can identify areas for improvement. SMS and Messenger: Nextiva allows you to send and receive text messages and chat messages from your business phone number. AI-powered live chat: Nextiva's AI-powered live chat can help you answer customer questions and resolve issues quickly and efficiently. Social media messaging: Nextiva allows you to manage your social media messages from one central location. Integrations with Salesforce: Nextiva integrates with Salesforce so you can keep your customer data in sync. Cloud PBX: Nextiva's cloud-based PBX system provides a variety of features, including call routing, voicemail, auto attendants, and conferencing. Conference calls: Nextiva makes it easy to host conference calls with up to 250 participants. Hold meetings: Nextiva allows you to hold online meetings with video, screen sharing, and chat. Screen sharing: Nextiva allows you to share your screen with others during a call or meeting. Team messaging: Nextiva provides team messaging so you can communicate with your colleagues easily. Phone presence: Nextiva can show your phone presence (available, busy, etc.) to others. Video meetings: Nextiva allows you to hold video meetings with up to 250 participants. HD phone calls: Nextiva offers HD phone calls for crystal-clear audio. Call recording: Nextiva allows you to record your calls for training or quality assurance purposes. Call logs: Nextiva keeps a record of all your calls, including the date, time, duration, and caller ID. On-hold music: Nextiva allows you to customize your on-hold music. Call queues: Nextiva can hold callers in a queue until a representative is available. Auto attendants: An auto attendant can greet callers, collect information, and direct them to the appropriate extension or voicemail box. Call transfers: Nextiva allows you to transfer calls to other extensions or voicemail boxes. Call forwarding: Nextiva allows you to forward calls to another number. Caller ID: Nextiva displays the caller ID of incoming calls. Sales tools: Nextiva offers a variety of sales tools, such as call tracking and lead scoring. Service tools: Nextiva offers a variety of service tools, such as ticketing and call tracking. Contact center: Nextiva offers a cloud-based contact center solution that can help you manage your customer interactions. Virtual workspaces: Nextiva offers virtual workspaces that allow you to collaborate with your team members online. Mobile apps: Nextiva offers mobile apps for iOS and Android that allow you to make and receive calls, send and receive text messages, and manage your voicemail. In short, Nextiva is a comprehensive communication and collaboration platform that can help businesses of all sizes improve their communication and productivity.
- Nextiva can route calls to the appropriate person or department based on
Special Offer Promo Code
Like the AI Tool? Spread the world!
Facebook
Twitter
LinkedIn
WhatsApp
Telegram
Pinterest
Email
Explore Similar AI Tools
