HelpDesk
- Features: HelpDesk focuses on providing a comprehensive ticketing system and IT help desk solution for businesses of all sizes.
- Price: Freemium
- Category: Category: Automation
- Create and manage tickets: Capture issues and requests through various channels like email, web forms, and phone calls. Ticket routing and assignment: Assign tickets to relevant teams and agents based on skills, workload, and priorities. Automated workflows: Set up automated rules and workflows for ticket escalation, notifications, and resolution processes. Collaboration and communication: Streamline communication between teams and customers within tickets, including file attachments and internal notes. Knowledge base and self-service portal: Empower customers to find answers and resolve issues themselves with a comprehensive knowledge base and self-service portal.
- Capture issues and requests through various channels like email
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