Nextiva
- Features: Nextiva offers a variety of features to help businesses improve their communication and collaboration.
- Price: Paid
- Category: Business
- Call routing: Nextiva can route calls to the appropriate person or department based on caller ID, time of day, or other criteria. IVR and auto attendant: An interactive voice response (IVR) system or auto attendant can greet callers, collect information, and direct them to the appropriate extension or voicemail box. Call Pop: Call Pop provides real-time information about the caller on your computer screen, so you can be prepared for the conversation. Analytics: Nextiva's analytics can help you track your call volume, call duration, and other metrics so you can identify areas for improvement. SMS and Messenger: Nextiva allows you to send and receive text messages and chat messages from your business phone number. AI-powered live chat: Nextiva's AI-powered live chat can help you answer customer questions and resolve issues quickly and efficiently. Social media messaging: Nextiva allows you to manage your social media messages from one central location. Integrations with Salesforce: Nextiva integrates with Salesforce so you can keep your customer data in sync. Cloud PBX: Nextiva's cloud-based PBX system provides a variety of features, including call routing, voicemail, auto attendants, and conferencing. Conference calls: Nextiva makes it easy to host conference calls with up to 250 participants. Hold meetings: Nextiva allows you to hold online meetings with video, screen sharing, and chat. Screen sharing: Nextiva allows you to share your screen with others during a call or meeting. Team messaging: Nextiva provides team messaging so you can communicate with your colleagues easily. Phone presence: Nextiva can show your phone presence (available, busy, etc.) to others. Video meetings: Nextiva allows you to hold video meetings with up to 250 participants. HD phone calls: Nextiva offers HD phone calls for crystal-clear audio. Call recording: Nextiva allows you to record your calls for training or quality assurance purposes. Call logs: Nextiva keeps a record of all your calls, including the date, time, duration, and caller ID. On-hold music: Nextiva allows you to customize your on-hold music. Call queues: Nextiva can hold callers in a queue until a representative is available. Auto attendants: An auto attendant can greet callers, collect information, and direct them to the appropriate extension or voicemail box. Call transfers: Nextiva allows you to transfer calls to other extensions or voicemail boxes. Call forwarding: Nextiva allows you to forward calls to another number. Caller ID: Nextiva displays the caller ID of incoming calls. Sales tools: Nextiva offers a variety of sales tools, such as call tracking and lead scoring. Service tools: Nextiva offers a variety of service tools, such as ticketing and call tracking. Contact center: Nextiva offers a cloud-based contact center solution that can help you manage your customer interactions. Virtual workspaces: Nextiva offers virtual workspaces that allow you to collaborate with your team members online. Mobile apps: Nextiva offers mobile apps for iOS and Android that allow you to make and receive calls, send and receive text messages, and manage your voicemail. In short, Nextiva is a comprehensive communication and collaboration platform that can help businesses of all sizes improve their communication and productivity.
- Nextiva can route calls to the appropriate person or department based on
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